A new client's relationship with the 4Site Support Team begins with the implementation team during the planning phase. As the implementation project winds down, the support team collaborates with the 4Site implementation team members to ensure a smooth transition from training and test to full production mode.

In those early days, the support team maintains particularly close contact with new clients, supplementing formal training with answers to questions and insights into expanding product uses.

4Site's support program couldn't be simpler. When clients need help, they get it - immediately, no languishing in voice jail, no disembodied voice assuring them that their call is important. All clients who have a standard support agreement have unlimited access to the support team. Whether by phone, email or fax, the experienced and approachable support team is there to help you get over a hurdle, resolve a problem or discuss a request.

Support Request Resolution - click to view »

24/7, clients can log and monitor requests on-line with the 4Site Request System. Once you submit a request, the support team assigns a person, investigates and responds, updating the request status at each stage.

As well as logging your own requests, you can search the request system database for enhancements, suggestions, fixes or outstanding issues that may be related to your current interest.

Under the standard 4Site support agreement, customers receive new versions, enhancements and upgrades at no additional cost. fsc limited uses an automated upgrade procedure, delivered on CD, that requires few IT resources. Even major upgrades are typically completed in less than one hour. Summary documentation describing the changes and explaining any client choices is included along with on-line help associated with application changes.

An easy way to find a quick and reliable answers is to click the Help button on any 4Site window or press the F1 key to display help focused on the current entry. Of course the 4Site On-line Help System also includes a robust table of contents and index and full text search. You can also check the 4Site manuals. If a manual isn't close to hand, you can download electronic versions from the clients' section of the 4Site web site.

Sometimes nothing works like talking to someone who has been there, or someone who has part of a solution when you have the other part. The 4Site Forum, accessible from the 4Site web site, gives you the opportunity to participate in on-line, user to user discussions.

For face to face get-togethers with other users and 4Site specialists, the 4Site User Group meetings provide a great chance to network with other professionals in your field, pick up useful tips and join in discussions that help you do your job.